My experience has been that the team is incredibly responsive and is expanding to provide robust features that are needed in my business. Even if it's been late and I needed support. They are always on it and send me a notification which again builds that trust and reliability owners need when using a platform.

Well theres more than one highlight but if I had to settle on something it would be innovation. The systems continue to grow and get faster. Content and team are incredibly engaging. I can trust and rely on the platform. That's what matters most to me when it comes to innovation.

I'd like to see a few more outlets for rental syndication and multiple emails. However there is the feature of adding a team member which is essentially the feature I mentioned (multiple emails). The cons are this product keeps surprising me we new features I don't have to pay for.!

I am very pleased. I have told many different people how wonderful this product is.

I love the fact that my tenants can add all of their issues in the portal, and I receive an email right away.

The timing of the funds to hit my accounts.

Easy to use maintenance module for tenants and my maintenance crew. Quick access to tenant information.Automated billing, late notices and late fees.

Remember you get what you pay for. This app is very elementary. Also some of the worst customer service and technical support I have ever came across. I have a serious glitch in my app and am unable to get a detail deposit report. This has been going on for over 2 weeks without a fix. A detailed batch report was a deciding factor for purchasing this app.

Customer Service agents are so fast, efficent and super helpful! They are really good at getting you the information you need and always ask if you need help with anything else before exiting chat. You get copies of all the chats you have had on email which is helpful as well! There are quick Youtube tutorial how-to's for both landlords and tenants that show you exactly what screens to use as well as explain it well!

The app! It's with you wherever you go! Both tenants and property management/landlord(s) have their own app! On the landlord/property management side you can email rental applications, cross-posts ads to 3 different real estate sites, prescreen tenants, credit & background checks and you can even receive ACH rent payments from tenants!

Locating the area where ACH payments are received by tenants has way too many steps. The $1 ACH processing fee for rent turns off tenants and landlords/owners.

Exceeded my expectations!

As this is my first rental property and venture into property management, I was searching for a platform that did everything in one place. I work full-time taking care of my mother, and since my experience and discretionary time is very limited, I required property management software that allowed me to learn at my own pace. I first scheduled a live demo - I didn't think I really needed it because I had already started, and the software is very user-friendly, but I'm glad I did. RentRedi was able to schedule a time at my convenience, and most importantly, they didn't try to up-sale, and they let my needs drive the demo. It's reassuring to speak with staff that not only are well-versed in the product they represent, but were happy to share any other little nuggets that might not be covered elsewhere. I have used all the RentRedi property management tools that have applied to me thus far, and I couldn't be more pleased. My favorite tools are the ones that allow me to interact with potential renters as much or as little as needed. Everything from applications, listings, monthly rent payments, scheduling maintenance, this property management software has it covered. I have reached out multiple times via online chatting and have always been met with friendly, competent staff...they are simply irreplaceable, even though RentRedi has a multitude of easy to read articles, easy to follow videos, etc. I look forward to the day when I can add my second property. Thanks RentRedi!

I was disappointed when my pictures were uploaded to Zillow, Trulia, etc. out of order. I realize what happens on their sites is something out of your control at the moment. I'm hoping, since you obviously have a contractual relationship with these other sites, something can be done in the future to correct this. We all know the 1st picture is important!!!