About PIMSY EHR

PIMSY EHR is a fully certified electronic health record (EHR) system as well as practice management for midsize companies. The solution offers industry-specific features and the flexibility to customize the system to match each organization's unique requirements in regards to billing, scheduling, note taking, and authorizations.

PIMSY is both HIPAA compliant and ONC-ACB 2014 Edition/Stage 2 certified for Meaningful use. The application offers billing cycle management, as well as HR features such as staff renewal tracking and payroll calculations. The Q&A module allows users to generate forms, questionnaires and other documents to match their specific needs. The EHR system offers progress notes, treatment plan and track client medications.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

85 Reviews of PIMSY EHR

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(42)

42

4 stars

(29)

29

3 stars

(6)

6

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 85 results

February 2020

Laudwayne from Inspiring Minds Inc

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Very Happy with PIMSY EHR

So fare our experience with PIMSY EHR have need great, since we started using PIMSY getting things done both in and out of the office has been simplified.

Pros

Inspiring Minds Inc's Psychiatric Rehabilitation Program was in need of a affordable EHR system that would help us to both streamline the services we provide to our clients as well as be affordable on a very tight budget. We found exactly what we needed in PIMSY, there are many reasons PIMSY Mental Health EHR works for us here are my top 3: Set up was a breeze, did not require a lot of work on our part PIMSY did all of the heavy lifting all that was required from us was copies of the documents we wanted incorporated into the system. PIMSY trained our staff on the new system. When we were first introduced to the PIMSY system it was a little overwhelming because of its many capabilities, the support staff at PIMSY spent many months with us training our staff on the parts of the system that pertain to our program. PIMSY support is out of this world. After training was completed and our EHR system was up and running we were not on our own PIMSY support was right there with us every step of the way. Every time there was a problem with the system PIMSY support was there, if our staff needed to be retrained on any part of the system someone was there to walk them through it again. After we become more proficient with the system and realised that additional forms were needed in the system PIMSY support was able to help with that also. I would recommend PIMSY to anyone with a mental health business of any size in need of a reliable EHR system. It simply works great.

Cons

No complaints, it is a large system with many capabilities and not all may be useful to your particular program

June 2020

Julie from Desert Milagros

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Great software for behavioral health providers or facilities!

The team at PIMSY is amazing! They are all very professional, and they make training sessions fun. It is easy to contact anyone at PIMSY and responses are typically very prompt.

Pros

Once a person is trained on the software, it is user friendly. If a user has a question or forgot how to do a task it is easy to logon to the PIMSY help desk and reference videos or PDF files on most topics. In addition to this the software is updated frequently based on the demands of the industry and PIMSY is willing to accommodate most needs, specific to each company. It is also nice to be able to login remotely to check the calendar for upcoming appointments.

Cons

There is no way to calculate or track the out of pocket maximum for patients within the system, at times this can make it hard to not overcharge patients. At times users will lose connection since the program is cloud based. When connection is lost, the information that was being entered can potentially be lost as well, because of this an auto save feature would be nice.

Reasons for Choosing PIMSY EHR

We choose PIMSY over other products because of the cost associated with the software, the support that is offered for training and setting up the system, and the fact that the software is designed specifically for behavioral health.

April 2016

John from Psychological Health Roanoke

Industry: Mental Health Care

Time Used: Less than 2 years


Ease-of-use

1.0

Customer support

1.0

Functionality

1.0

April 2016

Daily work use for well over 1 year doing scheduling and note keeping

Pros

Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Cons

At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

May 2020

Ericka from R&K Wellness and Mental Health

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Thank you so very much PIMSY Team!!

Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff.

Pros

So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it!

Cons

The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs.

Reasons for Choosing PIMSY EHR

The pricing factor was very similar to what we were all ready paying, however had a TON more options and functions.

July 2016

Katie from Counseling Resource Services, Inc.

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2016

PIMSY in my opinion

As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Pros

being able to add documents, one place to keep track of everything, being able to add/build reports

Cons

not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back