SmarterQueue

RATING:

4.8

(134)

About SmarterQueue

SmarterQueue is a social media management tool that helps influencers, entrepreneurs, marketers, and businesses manage monitoring, content posting, scheduling, customer engagement, and more across Instagram, LinkedIn, Facebook, Twitter and other social networks. Organizations can create and handle multiple content categories using colour codes and automate posting using scheduling functionality. SmarterQueue includes content recycling capabilities, which allow marketing professionals to repost and share evergreen and popular content from old posts. It offers a host of features such as content curation, visual planner, comparison, bookmarking, bulk import/uploads, tagging, drag-and-drop interface, link preview and more. Additionally, businesses can reply to customer...

SmarterQueue Pricing

$16.99 when paid yearly. $19.99 paid monthly. 25% discount for non-profits.

Starting price: 

$79.99 per month

Free trial: 

Available

Free version: 

Not Available

SmarterQueue customer communication

SmarterQueue Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SmarterQueue

1 - 5 of 134 Reviews

User Profile

Kate

Verified reviewer

Alternative Dispute Resolution, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Hands-down the best social media scheduler available

PROS

It's not only super-easy to use, but when I have a problem, customer service is phenomenal. Consistently excellent. Great value.

CONS

I wish IG stories posted automatically, but it's probably out of their hands. Wish I could post to personal profile as well as business profile. Looking forward to Threads being available.

Reasons for switching to SmarterQueue

It was limited

Vendor Response

Hi Kate, Thanks for taking the time to share your thoughts on SmarterQueue, we truly appreciate your review! We're so happy to hear that SmarterQueue is such a good fit and you're taking full advantage of all our time-saving features. We also really appreciate you sharing your feedback with us. We love hearing how we can make SmarterQueue better. It's great to hear that we are helping you so much, and thanks again for sharing your review!

Replied July 2023

Reuben

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Smarterqueue has taken our social media out of the 'too-hard basket'

Tl;dr: It's a fantastic piece of software if you're a time poor marketer without a dedicated social media function in your business. It will save you time and it will be worth the investment.

PROS

Okay, so this software isn't the most glamourous, fancy AI thing in the world, but it IS a fantastic example of a smart but simple solution to a problem that every single marketer experiences. The need for consistency in social posting is a fundamental of any marketing strategy these days but it's also time consuming. As a sole charge marketer I seldom have time to do the crucial parts of my job - let alone the 'should probably do that' kind of tasks like making social posts every week. It has been a massive weight off my shoulders to know that posts are in the queue and that they'll recycle when we run out. It's also a good motivator to get new content in there, because I know that it won't take me long to chuck a few new posts into each category. The posting schedule is an elegant solution as it removes one of the decisions I need to make when adding in new content - because I've already made that decision. None of the usual "oh no, I accidentally scheduled two Linkedin posts within five minutes of each other" hand wringing that I've tussled with in the past. Long story short, this product will actually save you time in the way that other schedulers say they will. Sure, there are some tradeoffs, but if you don't have a dedicated social media person at your organisation, this product WILL change your life.

CONS

There are limitations to the queue approach but the tradeoffs are generally worth it. There are some standard features that are missing and/or in development. But the roadmap and ability to vote on features goes a long way to making this feel less of an issue. The biggest dilemma is the lack of users within one account and the interface to review drafts. It just makes the approval process a little more clunky than it is in other programs I have used (like Sprout for example). That said, the amount of time I spend doing this is still less than it would take me to manually schedule the same volume of posts, so it's a net positive. Other little niggles are things like having to use the same image when editing posts for different networks - you have to change once they are drafts or in the queue to get the right ratios for each network. The Bit.ly integration and embedded UTM parameters are great - when you want a bit.ly link. There are a bunch of times that you might want a visible URL in a post (esp for Insta) and the automatic change to a bit.ly link has caused me a mild amount of frustration a few times. I include these not because they're big issues, but to be clear that it's not perfect, but that's the level of frustration I've experienced. Pretty minor in the scheme of things.

Reason for choosing SmarterQueue

Price and time saving functionality.

Reasons for switching to SmarterQueue

Time savings promised by Smarterqueue. SEM was the default as we already used it for SEO research.

Vendor Response

Hi Reuben, Thanks for taking the time to share your review! It's so great to hear that your overall experience with SmarterQueue has been so positive and that you're benefiting so much from it. And thank you so much for all the helpful feedback!

Replied February 2021

Dzaner

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed February 2022

Launched Too Soon

Great support - but app is cleary not done testing - they rushed to market - wait till they update their platform not a good use of yuour time currenly.

PROS

Great software with intersting features that help you scheudle posts in a more creative way - especailly the evergreen posts

CONS

Content cannot be hosted and the push to phone notifications resize your videos making them grainy and not publishable on instagram. Text is blurry, visuals are blurry - we could not use it at all.

Reasons for switching to SmarterQueue

Went from hootsuite to SQ however we are not back on Hootsuite.

Vendor Response

Hi Dzaner, Thank you for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're so happy to hear that you enjoyed the scheduling capabilities and the extra engagement boost from the Evergreen feature. We also greatly appreciate your feedback on how SmarterQueue can be better. Your specific niche case was very helpful for our team to identify and plan future improvements. While we're currently prioritizing developing other features that our customers are super excited about, we're looking forward to putting your great feedback to great use soon. Thanks again for sharing your review!

Replied February 2022

Pat

Retail, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Love, love, love Smarterqueue

PROS

Being of mature age, it is not always easy for me to learn new software. With that being said, Smarterqueue is user-friendly and if I can set it up, ANYONE can! It initially took me about 2-3 hours which to me is not alot of time. They have so many great functions available to you especially their "evergreen" option which to me is invaluable. I have not seen that option available. It is definitely one of my most important tools in my tool box for my small business to run smoothly and efficiently.

CONS

The only negative that I will have to say about Smarterqueue is that you still cannot post on Instagram and that is very frustrating to me. Because of this I have to use Hootsuite for my Instagram posts. Believe me I would much rather deal with all of my social media posts under one roof but alas that is not the case.

Reason for choosing SmarterQueue

User friendly and great options.

Reasons for switching to SmarterQueue

I found Hootsuite very complicated believe it or not!

Vendor Response

Hi Pat, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're so happy to hear that you're finding SmarterQueue so easy to ease and that Evergreen has become such a valuable feature for you and your social media presence. We also appreciate the feedback on Instagram Auto-Publishing and we want to assure you that this is something we're actively looking into. It's great to hear that we are helping you so much, and thanks again for sharing your review!

Replied July 2020

Chris

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

If you post timeless content on social, you NEED this software

It's automated, easy, fast to populate, and fun to use. Other than the (likely temporary) issue of not being able to hide invalid images, everything rocks. I love the pricing, capabilities, and trial options. For a double-length trial period, use this link: https://smarterqueue.com/?afmc=s7 and see how fast social can be.

PROS

The automation of posting schedules and ease with which new posts are created absolutely rock. I can't say enough about how streamlined everything is. It was easy to learn and is a blast to use. I love this software!

CONS

There isn't presently a way to hide or delete previously accessed images. This makes it very important to only upload images that are vetted... no spelling issues, formatting concerns, etc. within the pictures! It would be wonderful if we could personally delete or hide images so that only Evergreen images display in the image search. This way, if we have an image that has been updated, we don't accidentally choose the old one. For now, my suggestion is to 1) be very discerning about which images are used or simply clicked on, and 2) only upload content after vetting.

Reasons for switching to SmarterQueue

Hootsuite does many things very well, but the management of timeless 'Evergreen' posts is not among them. As an author and inspirational life coach, most of the content I post is timeless. Being able to set it and forget it with respect to scheduling was essential for me. Before switching, I spoke with a rep about my needs and the functionality I'd found in SmarterQueue. I've never heard 'we can't do that' and 'that's not possible' so many times in my life! Hootsuite may be ideal for many businesses, but SmarterQueue dominates in the Evergreen content world.

Vendor Response

Hi Chris, Thanks for taking the time to share your opinions of SmarterQueue, we truly appreciate your review! We're so happy to hear that you're taking full advantage of the time-saving capabilities of SmarterQueue and that you're enjoying the content creation and scheduling features. We also greatly appreciate your feedback on how SmarterQueue can be better, with more options around the Media Library. We're taking note of it as we're constantly working on future improvements. It's great to hear that we are helping you so much, and thanks again for sharing your review!

Replied October 2021