Very user-friendly software that makes payroll easy!!! Their customer service is amazing.

Overall this is a great product and the Customer Service team has done everything they promised and more. They were able to custom setup up our payroll and has really saved the company lot of time and money. The UI is easy to use and has real-time saving, so we never lose changes. I would recommend this product to everyone.

Pros

This software has very user-friendly UI that anyone can pick up. I love that it is in real-time, so when you make changes or add data, the software saves it. their customer service is great! My Client Service team answers questions immediately and know their product really well which is great since we never get bounced around by support techs. Since we are a medium company we import multiple CSV files per payroll and they were able to custom map each file for us so that we completely eliminated manual entry.

Cons

The only con that we have with this software is that it isn't always available in the google chrome and safari browsers. We do have individuals that e to use
macbook laptops that have trouble utilizing this software.

Ease of Use!

All in all it's a great product and I trust that Viventium is very on top of all the latest rules and regulations that apply to payroll reporting. Am absolutely confident working with this software.

Pros

I can easily switch from one company to the other as separate payrolls. I can also easily switch to different tasks. The ACA feature is constantly being updated so I can have the information needed at my fingertips.

Cons

Doing different Reports is a bit tricky. Perhaps I'm not enough knowledgeable how to get around the filters for various reports . Am having a bit of a hard time so I make do with what is already in system.

Sophisticated yet easy to use

I would highly recommend Viventium to anyone who is planning to hire a payroll company. I believe they are the best solution to any firm's payroll needs.

Pros

Viventium has coma a long way from the company I started off with. Back then I practically had to call them with any change or instruction I needed.

No more.

They have gone high-tech with a sophisticated, yet easy to navigate, website that allows me to process my payroll the way i want and need. They are, of course, still there for me in case I need them. Their customer support is wonderful and attentive to my requests whenever I call them.

Cons

Every once an a while there is some minor bug in the software. However, it is becoming better each time.

As easy as it gets

They've done everything they promised. The custom setup of our payroll has really saved us a lot of time.

Pros

Software is really nice looking. Its in real-time, so as I make changes or add data, the software saves. My Client Service team answers questions immediately and know their product really well (never get bounced around). We import multiple CSV files per payroll and they were able to custom map each file for us so that we completely eliminated manual entry.

Cons

We were looking for a Benefit Enrollment platform and they currently don't have one. However, they did assure us that it will be released by Q1-2018.

Very detailed payroll software!

Pros

Very easy to use one can train themselves on it!
As well as being very detail.
You can run your own custom reports!
The costumer support is wonderful, a pleasure to work with.

Cons

The software is a bit slow, I'm hoping that with time they will fix that some time soon.
Not a lot of options on how much control you can give a supervisor/manager access.

User friendly

We’ve been with viventium for a couple of year now and it’s been great

Pros

I like the fact that I can do everything myself without having to contact client services. Usually only times I have to call them is when we have an unusual request which they are always happy to work with me

Cons

I have nothing negative to say, very user friendly and great customer service

Complete software

Pros

Ease of use; Customer service is on point; Encompasses all of our needs to meet DOL regulations; Easy setup and transition

Cons

At this point, I haven't come acorss anything negative. We have been using the software for about 8 months and everything is moving smoothly.

Very unprofessional- Lacks knowledge and support

Pros

This program is moderately easy to use with their new updates. I can upload my payroll file from my time clock system.

Cons

I have been with them since they bought out BDB and nearly every customer service experience I have had has been very poor. I had to send multiple emails over 4 months to have my PTO codes put in correctly and then they had to bring in a programmer so that their system could even accommodate basic PTO codes. HR service is a joke- half of the information they gave me is incorrect. Nearly all experiences have taken longer than promised by the company. Very poor customer service by the company with employees sounding like teenagers on the phone. Very unprofessional.

Best payroll company so far.

Pros

Software is easy to use, generally fast service. Customer support is very responsive and great. Checks delivery is within hours after payroll submission. Finally, software is available on Google Chrome and Safari browsers. I'm previous client of ADP and decided to switch to Viventium.

Viventium is clunky and not very user friendly or intuitive.

I feel like what I was lead to believe the system would do isn't what it is capable of doing.

Pros

Having something is better than nothing. I appreciate being able to store employee data in one digital location.

Cons

Limited levels of authorization and access. For instance, If I want to have an employee enter W-4 information but not have access to view wages, that's not possible. If an someone has access to an employee's file, they have access to all information. Tabs can't be limited.

There a not a variety of options for producing information, reports, etc. For instance, I can only see 7 days in advance of someone's birthday. I can't increase the dashboard reminder to 14 days. Also, it would be nice for managers to have access to an employee contact directory without having access to employees files.

I was told that I could forward our employee handbook to Viventium and they would incorporate it into a template and create a new handbook for us. After purchasing Viventium and attempting to do so, I was told that they "don't do that anymore".

There are more. These are just a couple.

superb software for the payroll administrator

Pros

It gives me all reports I need in an instant . So user friendly and intuitive - customer support is superb with a quick response -

Cons

Payroll task menu could use more details describing each task - e.g. steps needed to enter a manual check