Business Manager

Overall, I love Viventium. You can tell them that you want to see something or suggest an improvement to their software and they listen. They will work on the suggestions and roll out updates to the software. They ensure that any updates they roll out there are training aids for you to access. If you need a live person during business hours, you can get one.

Pros

I love Client Services Help. Anytime I am stuck or have an issue, Client Services is there to help.

Cons

At first, we had to use a workaround for our accounting software, but they now have a direct feed to it.

I have drunk the Cool-Aid

We used to spend 45 minutes with every new employee (we hire 5-8 a week) just doing paperwork. Then we had to scan that and store it digitally. We had to then shred the paper documents. It didn't make our new employees leave excited. They were tired of paperwork and having to write the same info on every form. Now, I tell them they'll have an email from us by the time they get home and they can log in and do everything on line. Once they put in one piece of info, the system fills that in wherever it shows up. Viventium stores all of that for me online (HIPPA compliant) and I can add additional documents that are unique to each individual whenever I want. Payroll is quick and easy. I understand the programs and I know I'm getting people paid correctly. I love the interface and how easy it is to understand.

Pros

I am a believer. Viventium customer service has been unmatched. I get help right away, anytime I need it. The system is designed for my industry and so it doesn't have hundreds of other parts that get in the way and confuse me. I feel like payroll is easy to run and the onboarding process is a life saver. I cannot say enough good things about Viventium.

Cons

I wish it integrated with my other business programs behind the scenes, but there are hundreds of those out there so I'm not surprised it can't talk to each one. They helped me set up personal reports which make that communication quick and easy.

Viventium is clunky and not very user friendly or intuitive.

I feel like what I was lead to believe the system would do isn't what it is capable of doing.

Pros

Having something is better than nothing. I appreciate being able to store employee data in one digital location.

Cons

Limited levels of authorization and access. For instance, If I want to have an employee enter W-4 information but not have access to view wages, that's not possible. If an someone has access to an employee's file, they have access to all information. Tabs can't be limited. There a not a variety of options for producing information, reports, etc. For instance, I can only see 7 days in advance of someone's birthday. I can't increase the dashboard reminder to 14 days. Also, it would be nice for managers to have access to an employee contact directory without having access to employees files. I was told that I could forward our employee handbook to Viventium and they would incorporate it into a template and create a new handbook for us. After purchasing Viventium and attempting to do so, I was told that they "don't do that anymore". There are more. These are just a couple.

Excellent Product for the Price

Excellent- strong support staff and knowledgeable sales team.

Pros

I love the talent acquisition piece and how easily it flows into the payroll system.

Cons

I have zero complaints. This product has been easy to use and invaluable to our team.

Software Review

Overall employee management (i.e. analytics)

Pros

Importing Payroll from Clear Care. Pay stub description to eliminate or minimize discrepancies.

Cons

Finding the most basic functionality. You should do the same dynamic search for every single feature, like in latest Android smart phones' settings