Patriot Payroll Software

4.81 / 5 (2,725) FrontRunners

Our advisors have recommended this product 21 times in the last 30 days

About Patriot Payroll

Patriot Payroll does not have an app, but the website is optimized for mobile use. Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution offers tools to maintain payroll records, print checks, establish direct deposits into bank accounts, generate payroll reports and submit state and federal taxes. Patriot Payroll offers the ability to issue payrolls through direct bank deposits and electronic cheques. The software offers personalized portals for employees to access their payroll and related financial information. The application's reporting functionality helps employees generate their year-...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

2,713 Reviews of Patriot Payroll

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,288)

2,288

4 stars

(368)

368

3 stars

(43)

43

2 stars

(11)

11

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2713 results

January 2021

Phil from SOLUM CTI

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Most pleased... intuitive and easy to use

Exceptional. Easy to use. Quick response on questions.

Pros

Intuitive, flexible, suits all my needs, takes care of the IRS, W2s, 1099... I love it.. Would cost me four times as much to even think about having a bookkeeper do this for me.. Excellent for small non-profit and for entrepreneurs.

Cons

Not really any. Took a little time to set up, but that is expected.

Reasons for Choosing Patriot Payroll

Cost, ease of use, churchtrac recommendation

Reasons for Switching to Patriot Payroll

Churchtrac dropped payroll support and recommended Patriot. Patriot has many more supporting features.

October 2021

Holly from H2 Academic Solutions Scholarship Fund

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

So Glad We Switched!

Pros

This program is so easy to use for our small business. It is highly intuitive for searching for specific menus or reports.

Cons

So far, we have not had any negatives on this product.

Reasons for Choosing Patriot Payroll

Patriot became our top choice after review several programs due to the payroll features, ease of use, and cost. Another big reason was that Patriot already works with our worker's compensations insurance company, keeping the process so simple.

Reasons for Switching to Patriot Payroll

Quickbooks could not make the change when we changed banks. We incurred huge fees for nonpayment of taxes, bounced payroll, etc. Hours on the telephone with technical support was not able to fix it. Our accountant tried for weeks and could not solve the problems either.

June 2021

Dr.Alona from Dr. Alona Bauer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Excellent customer service, easy and very reasonable fees!

Easy, self guided processing. easy to see reports. Customer service is available live as needed. ususally not a very long wait on the call. Easy on the eyes site. Reasonable fees for this type of service. Well priced and I always recommend it!!

Pros

I had been in bussiness for over 30 years, had many different large payroll companies and love this platform, company , live customer service that are always knowledgable, well trained and great value for the service.

Cons

At times, It was not very intuitive when it came to seeing invidual payroll and also when I needed to figure out and adjust Contributions. Ususally had to call customer support.

Reasons for Choosing Patriot Payroll

Price and self administration.

Reasons for Switching to Patriot Payroll

I was recommended by a friend and the cost and self administration were main reasons

May 2017

Chris from KABOOST

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

May 2017

Get a real company to do your payroll

Pros

It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.

Cons

You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.

Response from Michele

Replied May 2017

I'd like to take the opportunity to clarify some of your misgivings about Patriot: 1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made. 2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off". 3. Next pay periods DO automatically populate. This was a feature we added last year. 4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals 5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.) 6. Our QB export only sends by pay date, not pay period. 7. We appreciate that we can make our navigation easier, and our UX team is on it! I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!

August 2021

Jeff from Williams CPA Services, Inc

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Great payroll option

Love it! It's how payroll use to be using intuit. Simple, easy and ad free.

Pros

Great support team, fast and easy to set up and run.

Cons

As an Administrator, you have to call them to have access for setting up a client. 2nd and 3rd access to finish up. Should always have full access to make adjustments.

Reasons for Choosing Patriot Payroll

Best price, best product and great support staff.

Reasons for Switching to Patriot Payroll

Too many ads, ad ons, too much control on usage, prices keep going up. No interest in working with CPAs anymore. Intuit is now trying to do everything which makes them an expert on nothing.