Gusto

RATING:

4.6

(3850)

About Gusto

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 300,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation. Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits. Using integrated p...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Gusto Pricing

Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Not Available

Gusto run payroll

Gusto Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gusto

1 - 5 of 3,834 Reviews

Matthew

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Great value. All the features you need.

User Profile

Jenni

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2021

Best DIY software in the payroll market

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

PROS

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

CONS

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Reason for choosing Gusto

Direct deposit turnaround, features that Patriot doesn't support

Reasons for switching to Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Akash

Information Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

GUSTO REVIEWS

receives praise for its user-friendly interface, comprehensive payroll and HR services, employee self-service tools, tax compliance features,

PROS

User-Friendly Interface and Tax Compliance and Reporting are the best features .

CONS

experienced occasional delays in response times during peak periods.

User Profile

Jodie

Verified reviewer

Consumer Services, 11-50 employees

Used weekly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

It may work if your workweek starts on a Monday

AVOID LIKE THE PLAGUE! They are now advertising everywhere, trying to get more customers. But once you sign up with them, they really don't care about you at all. They will even report wrong information to the tax agencies, and will not try to fix the problem at all!!!

PROS

It seemed easy to set up. I like that it has integration with other apps, such as timekeeping and scheduling.

CONS

Even though it asked the right questions about when our work week starts (on a Saturday), and when our payroll day is, it wrongly generated our payroll periods to start from Monday through Sunday. This is despite the fact that I was on the phone with them for hours explaining that our work week starts on Saturdays, and th payroll period has to match that. First, they claimed they fixed the issue. Then, when I found out they had not fixed the issue, they tried to tell me that the workweek does not have to match the payroll period. (!!!!) That is absolute BS. Then, they told me they would bring it to a higher-level support. They never called me after that. In the meantime, they have wrongly reported two payrolls to the tax agencies. and made us look like we did not pay our employees for two days.

Reasons for switching to Gusto

Surepayroll was getting expensive, and support was not great either. However, they NEVER GOT OUR PAYROLL WRONG!!!

User Profile

Chejai

Verified reviewer

Alternative Medicine, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Gusto Lead in HR and payroll software

PROS

I like the efficiency and literacy with the platform and that they are brisk and quick to get back to you when it comes to using the platform little to know errors

CONS

I have yet to encounter ANY ISSUES WITH GUSTO ITS SEEMS UNLIKLELY

Reasons for switching to Gusto

recommendation from friends in similar industry , online reviews