Gold-Vision CRM

RATING:

4.65

(105)

What is Gold-Vision CRM?

Who are we? Gold-Vision is a user-intuitive customer relationship management (CRM) solution that includes modules for sales, marketing, support, projects, portal and events. Suitable for organizations of all sizes, it can be installed both on-premise and in the cloud, dependant on preference. Core features: The core CRM features include automatic tracking and synchronization of emails with Microsoft 365. Other features include centralized ...

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Gold-Vision support
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How much doesGold-Vision CRM Cost?

Price starts from $32.50 per month

Subscriptions include support, maintenance and software updates

Free trial: available

Free version: unavailable

What Features doesGold-Vision CRM offer?

Top Gold-Vision CRM features and user ratings for each are:

Forecasting

4.7

(6)

Contact Database

4.9

(7)

Workflow Management

4.8

(5)

Email Management

4.4

(7)

Customer Database

4.8

(8)

Task Management

4.7

(7)

Contact Management

4.8

(22)

CRM

4.7

(9)

Sales Pipeline Management

4.6

(16)

Interaction Tracking

5.0

(7)

Lead Qualification

4.4

(5)

Reporting/Analytics

4.7

(9)

Marketing Automation

4.0

(6)

Lead Capture

4.8

(6)

What Deployment Options doesGold-Vision CRM offer?

Gold-Vision CRM offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Gold-Vision CRM does not offer:

Chromebook (Desktop)
Linux (Desktop)

Gold-Vision CRM Reviews

Overall Rating

4.65

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gold-Vision CRM

1 - 5 of 106 Reviews

David

51-200 employees

Automotive

Less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

Reviewed January 2021

Future proof your business

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

GV delivers a sensibly priced solution that has been rapidly intergrated by our various teams very efficently. Flexible, transparent and simple to use are key attributes.

CONS

The calendar functionality could be improved, along with better action point awareness.

Reasons for switching to Gold-Vision CRM

Poor customer service Ease of upgradeability Lack of future proof planning

Vendor Response

Hi David, Thank you for your 5 star review and we're pleased to hear that you find Gold-Vision flexible, transparent and simple to use. If we can help further with the calendar functionality, please do get in touch. Kind regards, Zoe

Replied February 2021

Alice

51-200 employees

Biotechnology

More than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

Reviewed November 2021

GoldVision 8 CRM

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Our account manager has been on hand every step of our upgrade process and provided plenty of support and training in setting up GoldVision 8 CRM. The system is clean and easy to use, has allowed us to simplify some of our internal processes and create easy to view dashboard charts of key information.

PROS

We use GoldVision 8 CRM for all aspects of our customer management, sales processes (website lead qualification, quote generation and opportunity progression) and support ticketing. The system is very intuitive to use, provide good functionality ‘out of the box’, but also allows easy customization to match our internal processes.

CONS

A few of our business specific processes cannot be set up in the system, although most areas can be re-configured easily or via additional customization.

Reason for choosing Gold-Vision CRM

We preferred the ease of customization and simplicity of quoting on GoldVision CRM

Vendor Response

Thank you Alice for your fantastic review of Gold-Vision and the team. Kind regards, Zoe

Replied November 2021

Jason

Verified reviewer

11-50 employees

Telecommunications

Less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

Reviewed April 2021

Small minded and technically limited in there approach to email campaigns

OVERALL RATING

3.0

EASE OF USE

3.0

VALUE FOR MONEY

1.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

3.0

PROS

they have come along way with the ease of using the product , however its a crm and like everything else you get out what you put in

CONS

Amusingly as a CRM and Marketing tool they go against industry practice and essentially encourage you to Phish emails from another domain as they don't have ability to create a sub domain (like most companies use) for emailing marketing purposes without losing all functionality and control for that domain. i.e if you own the domain mycompany.com they want you to create a new domain similar for sending out marketing emails - isnt this want phishing is - Crazy and to think you have to pay for the pleasure !! Also dont hold your breath for support or your account manager to get back to you unless you chase and chase and chase and chase !!

Vendor Response

Thank you for providing feedback. It was good to discuss this with you to confirm that our solution does allow you to use your sub-domains for marketing mailing. Also, using dedicated mailing domains is common practice, protects your primary domain from potential blacklisting and not related to phishing. Our strong mail delivery performance is testament to this. Although the common view is that primary domains are unaffected by the reputation of sub-domains, this view is not shared by organisations that manage the blacklists who are clear that poor sub domain reputation can affect a primary domain reputation. We are happy to support the sub domain approach, on the understanding that you accept the risks. Our team had been trying to make contact with you and your colleagues on this matter. We have since spoken and we look forward to working with you and your team.

Replied May 2021

Donna

201-500 employees

Mechanical or Industrial Engineering

More than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

Reviewed November 2022

Easy to use and configure

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Excellent, so easy to use as an admin and edition 8 is really intuitive for our users, who have given nothng but good feedback about the new UI. Support is excellent and there is always help at hand, plus all the Gold Vision contacts that I have are extremely helpful and friendly.

PROS

There is so much scope for admministrators to learn and implement configuration themselves which makes it so much easier to tweak and personalise to the business.

CONS

Some of the search functionality can jump about on the lists and it's a bit frustrating but I understand it is a bug that is undergoing a fix.

Reason for choosing Gold-Vision CRM

The configuration potential

Reasons for switching to Gold-Vision CRM

Salesforce was overkill for us, we were using a fractionnof the system and it's functionality. It was also a pain to configure and support was hard to come by.

Vendor Response

Hi Donna, Thank you so much for your excellent review. It's great to hear that you find Gold-Vision to be intuitive and our support to be excellent. Kind regards, Zoe

Replied November 2022

Andrew

11-50 employees

Events Services

Less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

Reviewed May 2022

An excellent CRM system with fantastic customer support

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

5* Experience. Implementing Gold Vision was probably the best business decision I've made in the last 12 months.

PROS

I have been using GV for around 12 months now and it has genuinely had a transformational impact on our business. The setup process (implementation and customization) was incredibly straightforward and led by GV's friendly team. We started seeing improved results almost instantly compared to previous solutions. Gold Vision CRM is now an integral part of our business operations and I would highly recommend it. Two best things about Gold Vision from our point of view; 1. Customer service is outstanding - The team is very responsive and great at helping us get the most out of the system 2. There is so much to discover - We are probably only using around 30% of the capability of the system right now and are getting huge value from it. There are so many facets to the system that you can constantly be unlocking new areas for better performance, automation and analysis.

CONS

Haven't come across anything we are unhappy with yet.

Vendor Response

Hi Andrew, Thank you for your wonderful review about Gold-Vision and the fantastic customer support that you and your team have received. I shall certainly pass on your comments. Kind regards, Zoe

Replied May 2022