About XCALLY

XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and blended call centers of all sizes. Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting.

Other features include agent softphone, customizable dashboards, automations, triggers, webchat, a predictive dialer, call recording and application programming interface (API). The agent softphone module allows users to manage their queues according to their skillset. Real-time monitoring provides a real-time view of agent performance and the ability to make changes in case of emergencies. Users c...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

86 Reviews of XCALLY

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(76)

76

4 stars

(8)

8

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

November 2019

User Profile Picture

Numan from DVCOM TECHNOLOGY LLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Future of Contact Center !!! Xcally Motion 2

Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Pros

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Cons

I live everything about Xcally Motion 2.

Reasons for Choosing XCALLY

low cost but yet features rich.

Reasons for Switching to XCALLY

Cost

April 2020

Janet from ScopServ Integrated Services

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

XCally Contact Centre the Way of the future

Fast efficient and deliver

Pros

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons

I can honestly say there was nothing I do not like

Reasons for Choosing XCALLY

Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model

Reasons for Switching to XCALLY

Costing Easy of use More feature Less complicated licencing model

October 2021

Miguel from LinkedIP

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

The most cost effective omni channel contact center software

XCALLY is really a communication tool that accelerates business growth. Today customers want to connect with brand owners through their preferred channels. XCALLY give us the opportunity to connect beyond the basic voice channel. Also XCALLY integrates multiple mission critical business applications such as CRM or ERP software.

Pros

The ability to engage with prospects and customers using different communication channels and keeping a customer journey.

Cons

I think it would be worth it to include more 'industry default' features as default and not having to enable them manually.

Reasons for Choosing XCALLY

The relationship between the cost and the benefit plus XCALLY give us the option to own a lifetime license while the others dont.

Reasons for Switching to XCALLY

We were looking for a cost effective non open source solution that added another level of productivity and XCALLY fit properly.

November 2019

John from Nautilus Network Solutions Pte Ltd

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

November 2019

Xcally stands at the frontier of call center

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Reasons for Choosing XCALLY

No alternative considered

October 2021

Ramiro from SSD SRL

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

XCally Motion is a complete solution available to everyone.

Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

Pros

Its architecture and flexibility allow it to adapt to different customer requirements.

Cons

Only has native WhatsApp integration with Twilio.

Reasons for Choosing XCALLY

Its architecture and flexibility allow it to adapt to different requirements.

Reasons for Switching to XCALLY

Get the same features at a lower price.